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Valter Casino Support

Our support team is available through online help on every page of the site at any hour, and the information pages explain the bonus policy, the payment policy and the complaints procedure before you need to write to us.

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Contact Channels

ChannelHow to use it
Online helpThe Online help link in the footer and the chat button on every page, 24/7
EmailThrough the contact form in your profile
ComplaintsThe Complaints and Arbitration page describes the procedure

Before You Write to Us

  • Bonus terms are listed under Bonus Policy and on each promotion page.
  • Deposit and withdrawal rules are set out in the Payment Policy.
  • Verification requirements are described in the AML and KYC Policy.

What to Include in Your Message

The email address of your account, the payment method and the amount when the question is about a transaction, and a screenshot when something has gone wrong on the site help us answer in one reply.